Return Policy

Last Updated: April 27, 2026

Each fragrance is carefully inspected before it leaves our studio to ensure it meets our quality standards. Due to the nature of fragrance products and hygiene considerations, we are unable to accept returns or refunds on used perfumes.

If your order arrives damaged, defective, or incorrect, we will resolve the issue with a replacement or refund where appropriate. To be eligible, you must contact us within 7 days of delivery with your order number and clear photographic evidence of the issue. Full-size fragrances may only be returned if they are unused, unopened, and in their original packaging and condition. Items that do not meet these requirements will not be accepted.

We do not offer exchanges at this time.

Discovery Sets & Samples

Discovery Sets and sample products are final sale and are not eligible for return, refund, or exchange. We recommend beginning with a Discovery Set to experience the collection before purchasing a full-size fragrance.

How to Initiate a Return (if eligible)

To request a return, please contact us at support@ntauredluxe.com within 14 days of purchase, including your order number and reason for the request. If approved, you will receive instructions for return. Items sent without prior authorization may not be processed.

All returns must be securely packaged to ensure safe transit, using the original packaging. Customers are responsible for return shipping costs, and we recommend using a trackable shipping method, as we are not responsible for lost return shipments.

All returned items are subject to inspection upon receipt. Items that do not meet the stated return conditions may be rejected or partially refunded at our discretion.