Shipping Policy

Last Updated: April 27, 2026

NatureDluxe currently ships to addresses within the United States only. We are evaluating regulatory requirements for international shipping and may offer shipping to additional countries in the future.

Orders are processed within 2–5 business days, excluding holidays. We are closed on major U.S. holidays, including New Year's Day, Christmas, Thanksgiving, Independence Day, Labor Day, and Memorial Day. Orders placed during these periods will be processed on the next business day.
Upon dispatch, you will receive a shipping confirmation inclusive of tracking data. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Delivery timelines are estimates and are not guaranteed. We are not responsible for delays caused by the shipping carrier, weather, or other events beyond our control.

Orders may arrive in multiple packages depending on product availability and warehouse location. If your order is incomplete, please allow 3–4 business days after the first package for remaining items to arrive before contacting us. 

Order Issues

In the event that your shipment arrives damaged, incorrect, or incomplete, please contact our support team at support@naturedluxe.com within 7 days of delivery and include your order number and photos of the issue (if applicable). We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.
To complete a return or resolve an order issue, a valid proof of purchase from our site is required for all resolutions.

Lost or Stolen Packages:

For packages marked as Delivered but not received, we recommend verifying with household members or neighbours and inspecting all delivery perimeters. If the package remains missing, please contact the carrier directly to initiate a claim. While we are committed to assisting our community in navigating these discrepancies, NatureDluxe cannot assume liability for shipments once they are verified as delivered by the carrier.